Frequently Asked Questions

Most of us want to enjoy the comfort of our home for as long as we can. Home care provides one-on-one assistance that allows you or your loved one to remain in your current living situation. Care at Home will allow your family to have peace at mind that you or your loved one will be able to live at home independently and safely.

Hiring someone privately requires additional resources on your end to ensure that you hire someone that is trustworthy and reliable.One of the benefits of hiring from home health agency such as Care at Home is that each caregiver has undergone a comprehensive criminal background and reference check, and receives ongoing training. If your home care worker is unable to show up for work one day due to illness or an emergency, we can replace your caregiver so you do not have an interruption in service. At a moment’s notice, Care at Home can easily remove or add home care services you may need. We also carry workers’ compensation and liability insurance for our caregivers. If a private caregiver or a company does not have this coverage, the liability costs fall on the client or family member.

Care at Home believes in providing you with home care that is the right fit for your family. We will make certain that you receive the best possible care in the comfort of your home by hiring only the best and most qualified caregivers. You can rely on us for short-term and long-term senior safety, companionship, emotional support, proper nutrition, medication reminders, and much more.

Our services can be provided wherever you or your loved one lives—whether in a nursing home, an assisted living facility, a retirement community or a hospital.

Yes, our certified health care aides are educated and experienced to care for patients with various issues such as dementia, Alzheimer’s, depression, hospice care, diabetes, Parkinson’s, injuries, and other chronic issues.

No, we do not require you to sign a long-term contract. Our service agreement allows you to cancel services with 48 hours notice if your situation changes.

Call Care at Home at 587-635-3223 to arrange a free home visit by a Care Manager with no obligation. We will make certain that you receive the best possible care in the comfort of your home. We will take care of all of the details and do whatever it takes to assure a smooth transition.

We can provide you with a caregiver within 48 hours of your initial assessment. We work around your schedule and can provide care for a minimum of 3 hours per day, 3 days per week, all the way up to 24-7 care. Depending on the specific request, the availability of certain caregivers may be based on their schedule.

Our rates are competitive and set to ensure you are getting well-trained, experienced staff who are the best in the business. We will provide you with a full cost estimate of our services after assessing your needs.
Some of our medical services may be covered by your insurance company and we’re happy to provide documentation to support your claim. Some of your payment options are outlined below:

Private Pay
To simplify the payment process and billing cycle, clients pay via Pre-Authorized Debit to their bank account.

Long-Term Care Insurance
If you have a long-term care insurance policy, it will often pay for the care provided by Care at Home. Since each policy is unique, please talk to your insurance company to verify coverage.

Reverse Mortgages
Call us and we can refer you to a mortgage specialist who can answer questions on this funding resource.

The Invoicing Program
The Invoicing Program allows you to choose the caregiver and schedule that meets your needs without missing out on any funding from Alberta Health Services. Approved providers bill Blue Cross on your behalf for any approved hours so all you need to focus on is your loved one’s needs.

If you are interested in receiving Client Directed Home Care, call 811 for an assessment. Alberta Health Services will guide you through the process and provide the necessary information. For more detailed information about home care services, you can visit the AHS website.

We'd love to hear from you.

For general questions regarding in-home care for seniors in Edmonton and surrounding areas, please don’t hesitate to email us at, or complete the form below.

Prefer to chat? Please call us directly at 587-635-3223.
MM slash DD slash YYYY

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempo.